In order to return an item, you need to obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please go to the Returns Center. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges) Note: you may exchange or return it for a refund within 14 days from delivery for Pre-Owned items.
Returns are subject to a Return Merchandise Authorization from miyoshop.com. The cost of shipping will be deducted from your total refund. You can request an RMA (Return Merchandise Authorization) number by going to the Return Center or by calling miyoshop.com. Some items on miyoshop.com may be considered special items and may have a limited return policy (please see the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees.
All returned or exchanged items must be:
We reserve the right to refuse any return if there are:
If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please refer to the What to do if there is a discrepancy with your order.
Items under $4,000 USD do not have a restocking fee.
Select items sold on miyoshop.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be:
The return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the miyoshop.com staff via mail, fax, or e-mail.
Contact a member of our customer service team by: